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Key Findings from the Canadian Mortgage and Housing Corporation 2012 Mortgage Consumer surveyConsumers are looking more to the Internet for mortgage information and useof social media is also growingRecent buyers continue to rely heavily on mortgage professionals and othersfor advice and information on a range of mortgage related topicsterms of share and loyaltymortgage soonerimprovementconsumers and have some unique needsRecent buyers are exploring their mortgage options and areactively engaged in the mortgage processMortgage brokers and lenders both continue to do well inPost transaction follow-up continues to be an important factordriving client satisfaction and potential future businessRecent buyers report taking actions to pay down theirWhile there are positive indicators regarding thefinancial literacy of recent buyers, there is room forFirst-time buyers differ from other mortgageTo read the entire survey, please visit www.cmhc.ca/2012survey